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We have a 7-day notification policy, which means you have 7 days after receiving your item to request a return. There will be no exceptions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the original packing slip. Please note, original shipping fee is non-refundable.
To start a return, you can contact us at hello@thegreeksociete.com. We will need your order number, the reason for exchange, and photos of the item(s) you received that supports any claims to damage, defect, incomplete, or incorrect merchandise. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Allow 3-5 business days for your return to be processed and your store credit to be emailed.
You can always contact us for any return question at hello@thegreeksociete.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as pre-orders, custom products and special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thegreeksociete.com.
PLEASE CONSIDER THIS BEFORE YOUR PURCHASE!
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